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we would love to hear from you!

At Oxbow, we take great pride in going the “extra acre” for the pets and people who love and trust our products. If you have a question, comment or suggestion, we want to hear from you! We will direct your comments or inquiry to the appropriate expert and will get back to you as quickly as possible!

Get In Touch

General Inquiries

Have a general question for us? We’re happy to help! Send us an email.

Contact Us

You’ll find our office hours, contact information and web form below.

Get Support

Pet Care Questions

Have questions about your rabbit, guinea pig, chinchilla, hamster, gerbil or mouse? Oxbow is here to help!

Product Feedback

Need to report an issue or have a new product idea? Complete our Product Feedback Form and a Customer Care Representative will contact you.

Join The Team

Become an Oxbow Partner

Bring Oxbow products to your area.

Careers at Oxbow

View available positions at Oxbow, and get in touch with our HR team to start your Oxbow journey today.

Email Note: If you are anticipating a reply to an inquiry, please be sure to check your spam/junk folder regularly and, if possible, add @oxbowanimalhealth.com emails as an approved sender in your email settings. Some email providers/servers may initially route our correspondence to spam/junk folders.
Our customer care team can be reached via phone between 9 AM – 3 PM Central, Monday-Friday. For most efficient communication outside of this time period, we recommend utilizing the case submission form located on Oxbow’s Customer Care Self-Service Portal.

Office Hours:

Monday – Friday 9:00 am – 3:00 pm (Central)
Ph: (531) 721-2300 or (800) 249-0366
Fx: (531) 721-2035

Mailing Address:

Oxbow Animal Health
11902 South 150th Street
Omaha, NE 68138 USA

We work to create a vibrant community of like-hearted people serving as a force for good in the lives of small pets and the big world we live in.

Who We Are

We support community service, animal rescue organizations and the advancement of veterinary care to ensure we leave a positive mark on the world.

Kindswell

We are dedicated to growing, sourcing and creating the best and most appropriate products for small pets to ensure total wellbeing throughout their lives.

Small Pet Wellbeing